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Dispute resolution

Dear customer,

To help you exercise your right to complain to an official, third-party and impartial body, and in accordance with Law no. 144/215 of 8 September 2015, we have put together some information to help you in this process.

If you are not satisfied with the solution provided by our company in the event of a dispute, you can contact one of the Alternative Dispute Resolution Organisations, whose contact details we have provided:

1. CNIACC - National Centre for Consumer Conflict Information and Arbitration
Tel: 213 847 484; E-mail:

2. CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Tel: 289 823 135; E-mail:

3. Coimbra District Consumer Conflict Arbitration Centre
Tel: 239 821 690/289. E-mail:

4. Lisbon Consumer Conflict Arbitration Centre
Tel: 218 807 000 / 218807030. E-mail:;

5. Porto Consumer Information and Arbitration Centre
Tel: 225 508 349 / 225 029 791; E-mail:

6. Vale do Ave Consumer Conflict Arbitration Centre/Arbitral Tribunal
Tel.: 253 422 410; E-mail:


7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Tel: 253 617 604; E-mail:

8.Consumer Conflict Arbitration Centre of the Autonomous Region of MadeiraAddress: Rua Direita, 27 - 1º Andar, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt9.Insurance Information, Mediation and Ombudsman Centre

Alternatively, you can consult the Consumer Portal, at, or the European Online Dispute Resolution Platform, at